{"id":1590,"date":"2018-02-05T15:04:19","date_gmt":"2018-02-05T15:04:19","guid":{"rendered":"https:\/\/genesis.swiss\/?page_id=1590"},"modified":"2018-02-22T08:37:35","modified_gmt":"2018-02-22T08:37:35","slug":"maintenance-and-support","status":"publish","type":"page","link":"https:\/\/genesis.swiss\/en\/maintenance-and-support\/","title":{"rendered":"Maintenance and Support"},"content":{"rendered":"

[vc_row content_width=”fullwidth” content_placement=”middle” text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” el_class=”.vc_row-slider” css=”.vc_custom_1495117341875{margin-top: -1.5em !important;margin-bottom: -1.5em !important;}”][vc_column][vc_single_image image=”1051″ img_size=”custom” img_size_custom=”2560×450″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Nothing is perfect! And technology is no exception.<\/h1>\n

With our comprehensive service and support you will have the right partner at your side to deal with problematic situations.<\/p>\n

We will not let your IT solution fail.[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_width=”fullwidth” text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1495436542094{padding-top: 40px !important;padding-bottom: 40px !important;background: #222222 url(https:\/\/genesis.swiss\/wp-content\/uploads\/2017\/05\/genesis_background-10.png?id=65) !important;}” el_class=”.textcolor-white”][vc_column][vc_column_text]<\/p>\n

Why choose Genesis Swiss Team?<\/h2>\n

[\/vc_column_text][spring_shortcode_testimonials testimonial_values=”%5B%7B%22testimonial_content%22%3A%22Support%20by%20phone%20(remote)%20or%20on%20site%22%2C%22testimonial_rate%22%3A%225%22%7D%2C%7B%22testimonial_content%22%3A%22Multi-lingual%22%2C%22testimonial_rate%22%3A%225%22%7D%2C%7B%22testimonial_content%22%3A%22Individual%20Service%20Level%20Agreements%20(SLA)%20based%20on%20modular%20contracts%22%2C%22testimonial_rate%22%3A%225%22%7D%2C%7B%22testimonial_content%22%3A%22A%20ticketing%20system%20for%20logging%20all%20activities%20(for%20the%20period%20of%20your%20services)%22%2C%22testimonial_rate%22%3A%225%22%7D%5D” testimonial_show_author_avatar=”” testimonial_show_author_rating=”” testimonial_color_scheme=”color-light” testimonial_layout=”layout-slider” sc_loop=”1″ sc_nav=”0″ sc_dots=”1″ sc_nav_pag_style=”owl-control-shortcodes” sc_nav_pag_scheme_color=”owl-color-dark” sc_autoplaytimeout=”5000″ sc_mouse_wheel=”0″ el_class=”.textcolor-white”][\/vc_column][\/vc_row][vc_row text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1495460736635{background-color: #ffffff !important;}”][vc_column][vc_column_text]<\/p>\n

An overview of our support services:<\/h2>\n

[\/vc_column_text][vc_tta_tabs active_section=”1″ css=”.vc_custom_1495460747126{background-color: #f7f7f7 !important;}”][vc_tta_section title=”Helpdesk” tab_id=”1495440325601-32611641-7a19aac9-efed”][vc_column_text]<\/p>\n

Helpdesk<\/h3>\n

Our Helpdesk makes sure that you have a contact and that they help you![\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

Contact<\/h4>\n

TEL\u00a0+41 31 560 35 40
\nE-Mail\u00a0support@genesis.swiss<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]<\/p>\n

Standby service hours<\/h4>\n

Mon-Fri 08:00-12:00
\nMon-Fri 13:30-17:00[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text]There is no standby service on national holidays (except for with the Extended Helpdesk option).<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Software maintenance” tab_id=”1498032400736-43782cf4-f2ac”][vc_column_text]<\/p>\n

Software maintenance<\/h3>\n

This service makes sure that you stay up to date with your product.[\/vc_column_text][vc_column_text]<\/p>\n

Services included in Software Maintenance option:<\/h4>\n

[\/vc_column_text][vc_row_inner css=”.vc_custom_1498032663476{margin-top: -1.5em !important;}”][vc_column_inner][vc_column_text]<\/p>\n

    \n
  • Accepting and dealing with product errors,
    \ninvolving the manufacturer where necessary<\/li>\n
  • Provision of patches and bugfixes<\/li>\n
  • Supplying new versions after they have been released by the manufacturer<\/li>\n<\/ul>\n

    Problems involving integration and configuration of systems are not included in the Software Maintenance services; they come under the Helpdesk service. Onsite support is charged according to the actual rate. (required???)<\/em>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=”Remoteservice” tab_id=”1498032700723-8b2b0755-67eb”][vc_column_text]<\/p>\n

    Remote service<\/h3>\n

    The system to be serviced is accessed via remote access following the corresponding security requirements. This makes it possible to resolve the errors and problems quickly and directly.<\/p>\n

    This will do away with the majority of onsite interventions that incur a charge. The cost for setting up and implementing these services is charged at the current rate. The prerequisite for this service is a valid Software Maintenance agreement and Helpdesk.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Onsite service” tab_id=”1498032744340-afba88dd-d271″][vc_column_text]<\/p>\n

    Onsite service<\/h3>\n

    Would you like support from specialists on site?<\/p>\n

    We provide an Onsite Service that offers quick and direct assistance with different problems. Examples requiring onsite interventions include: error analysis, troubleshooting and configuration support.<\/p>\n

    All onsite intervention, including those dealing with Software Maintenance and Helpdesk, are charged according to the current rate for services. Onsite interventions are only carried out at the customer\u2019s request and after prior consultation.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row][vc_column][spring_shortcode_content_template template=”callout-en”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row content_width=”fullwidth” content_placement=”middle” text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” el_class=”.vc_row-slider” css=”.vc_custom_1495117341875{margin-top: -1.5em !important;margin-bottom: -1.5em !important;}”][vc_column][vc_single_image image=”1051″ img_size=”custom” img_size_custom=”2560×450″ alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Nothing is perfect! And technology is no exception. With our comprehensive service and support you will have the right partner at your side to deal with problematic situations. We will not let your…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1590","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/comments?post=1590"}],"version-history":[{"count":10,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1590\/revisions"}],"predecessor-version":[{"id":1736,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1590\/revisions\/1736"}],"wp:attachment":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/media?parent=1590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}