{"id":1617,"date":"2018-02-05T15:47:43","date_gmt":"2018-02-05T15:47:43","guid":{"rendered":"https:\/\/genesis.swiss\/?page_id=1617"},"modified":"2018-02-22T08:04:59","modified_gmt":"2018-02-22T08:04:59","slug":"references","status":"publish","type":"page","link":"https:\/\/genesis.swiss\/en\/references\/","title":{"rendered":"References"},"content":{"rendered":"

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We are proud of our references!<\/h1>\n

We can look back on the realisation of numerous successful IT projects (ITIL).\u00a0Our experiences and results also make for a great basis on which to build a successful cooperation with you!\u00a0Would you like to receive more information about the the projects we ave completed?<\/p>\n

Contact us![\/vc_column_text][\/vc_column][\/vc_row][vc_row content_width=”fullwidth” text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1500903034452{margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 40px !important;background: #222222 url(https:\/\/genesis.swiss\/wp-content\/uploads\/2017\/05\/genesis_background-10.png?id=65) !important;}” el_class=”.textcolor-white”][vc_column][vc_column_text]<\/p>\n

References<\/h2>\n

[\/vc_column_text][spring_shortcode_testimonials testimonial_values=”%5B%7B%22testimonial_content%22%3A%22GENESIS%20is%20a%20trustworthy%20partner%20for%20special%20solutions%20and%20a%20competent%20consulting%20partner%20for%20complex%20problem%20solutions.%22%2C%22testimonial_rate%22%3A%224.8%22%2C%22testimonial_author_name%22%3A%22Paul%20Amherd%22%2C%22testimonial_author_job%22%3A%22Project%20Manager%20DHCP%20%2F%20Network%20Planning%2C%20(Swiss%20Post)%22%7D%2C%7B%22testimonial_content%22%3A%22GENESIS%20is%20a%20competent%20partner%20for%20SBB%20Telecom.%22%2C%22testimonial_rate%22%3A%224.5%22%2C%22testimonial_author_name%22%3A%22Rolf%20Kaufmann%22%2C%22testimonial_author_job%22%3A%22former%20Project%20Manager%20WAN%2FLAN%2C%20Telecom%20SBB%22%7D%2C%7B%22testimonial_content%22%3A%22I%20consider%20GENESIS%20to%20be%20a%20reliable%20partner%20that%20offers%20me%20high%20quality.%22%2C%22testimonial_rate%22%3A%225%22%2C%22testimonial_author_name%22%3A%22Sylvia%20Gerber%22%2C%22testimonial_author_job%22%3A%22Network%20Engineer%2C%20SBB%20Telecom%22%7D%2C%7B%22testimonial_content%22%3A%22GENESIS%20is%20a%20competent%20partner%20that%20provides%20innovative%20solutions%20and%20products.%22%2C%22testimonial_rate%22%3A%225%22%2C%22testimonial_author_name%22%3A%22Urs%20Maurer%22%2C%22testimonial_author_job%22%3A%22Network%20Planning%2C%20Swiss%20Post%22%7D%2C%7B%22testimonial_content%22%3A%22The%20Performance%20Care%20Service%20from%20GENESIS%20helped%20us%20to%20locate%20and%20rectify%20the%20performance%20deviations%20in%20a%20very%20short%20space%20of%20time.%20The%20service%20was%20professional%20and%20productive%2C%20to%20our%20complete%20satisfaction%20and%20that%20of%20our%20customers.%20%22%2C%22testimonial_rate%22%3A%225%22%2C%22testimonial_author_name%22%3A%22Patrick%20Zuber%22%2C%22testimonial_author_job%22%3A%22Board%20Member%2C%20innova%20Insurance%22%7D%5D” testimonial_show_author_avatar=”” testimonial_show_author_rating=”” testimonial_color_scheme=”color-light” testimonial_layout=”layout-slider” sc_nav=”0″ sc_dots=”1″ sc_nav_pag_style=”owl-control-shortcodes” sc_nav_pag_scheme_color=”owl-color-dark” sc_autoplaytimeout=”5000″ sc_mouse_wheel=”0″ sc_margin_right=”20″ el_class=”.textcolor-white”][\/vc_column][\/vc_row][vc_row text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1501681619093{margin-top: 2em !important;}”][vc_column][vc_tta_tour active_section=”1″][vc_tta_section title=”Banking & Insurance” tab_id=”1501663656371-064f2a07-2614″][vc_media_grid element_width=”3″ item=”springMediaListing_Simple” initial_loading_animation=”none” grid_id=”vc_gid:1519286642292-802c479d-5c43-7″ include=”1026,1025,1024,1023,1022,1021,1020,1019,1018,1017,1016,1015,1014″ css=”.vc_custom_1501664714809{margin-top: -2.5em !important;}”][\/vc_tta_section][vc_tta_section title=”Communication & Services” tab_id=”1501663656407-6756d5d4-6778″][vc_media_grid element_width=”3″ item=”springMediaListing_Simple” initial_loading_animation=”none” grid_id=”vc_gid:1519286642297-15f607bc-f3c9-8″ css=”.vc_custom_1506430226837{margin-top: -2.5em !important;}” include=”1131,1134,1136,1137,1138″][\/vc_tta_section][vc_tta_section title=”Governance & Healthcare” tab_id=”1501664587598-618ed64b-f708″][vc_media_grid element_width=”3″ item=”springMediaListing_Simple” initial_loading_animation=”none” grid_id=”vc_gid:1519286642300-b3f30795-4781-7″ css=”.vc_custom_1506936400258{margin-top: -2.5em !important;}” include=”1139,1140,1141,1142,1143,1144,1135″][\/vc_tta_section][vc_tta_section title=”Industry” tab_id=”1501664600490-1e2c3f68-62f4″][vc_media_grid element_width=”3″ item=”springMediaListing_Simple” initial_loading_animation=”none” grid_id=”vc_gid:1519286642302-41c53cca-6829-7″ css=”.vc_custom_1502203954318{margin-top: -2.5em !important;}” include=”1156,1157,1158,1159,1160,1161,1162,1163,1164″][\/vc_tta_section][vc_tta_section title=”Public Retail” tab_id=”1501664614137-70849d34-19e0″][vc_media_grid element_width=”3″ item=”springMediaListing_Simple” initial_loading_animation=”none” grid_id=”vc_gid:1519286642306-e9850c53-d20d-5″ css=”.vc_custom_1502257155703{margin-top: -2.5em !important;}” include=”1169,1166,1167,1168,1165″][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row][vc_row text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1506525369801{margin-bottom: 0px !important;padding-top: 40px !important;padding-bottom: 40px !important;background-color: #eeeeee !important;}”][vc_column][vc_tta_tabs active_section=”1″ css=”.vc_custom_1505908002448{background-color: #f7f7f7 !important;}” el_class=”.shadow”][vc_tta_section title=”Litecom” tab_id=”1508932642070-174a9764-ecc6″][vc_row_inner css=”.vc_custom_1506525842908{margin-bottom: -20px !important;}” mobile_css=”.vc_custom_1506525842908{margin-bottom: 20px !important;}”][vc_column_inner width=”3\/4″][vc_column_text]<\/p>\n

Customer success story at Litecom<\/h2>\n

Nowadays, flexibility, innovations and extensive customer experience are the decisive cornerstones to the economic success of many companies. CA Technologies and GENESIS Swiss Team can help your customers realise these cornerstones!<\/p>\n

The project realised with Litecom is proof of how CA technology can be successfully implemented with the many years of experience and consultancy expertise of GENESIS:[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_single_image image=”1136″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Litecom, the Swiss data and network services provider, provides its customers with high-availability Internet access and Connectivity Services that must fulfil Service Level Agreements (SLA) from up to 99.99%.<\/p>\n

Litecom has started using the services of CA Cloud Service Management (CA CSM) through the company GENESIS, which has a lot of experience in the area of ITSM. Litecom can now offer its demanding business customers the highest levels of availability and reliability when providing its services. The CSM solution helps Litecom to monitor its response times at all times (Lifetime) as well as improve customer satisfaction throughout all their services.<\/p>\n

CA Cloud Service Management is an innovative Service Management solution that optimises Service Desk transactions while simultaneously reducing complex and repeat tasks. The CA CSM configuration enables the simplification of IT Service Management processes, workflow and integration. The solution can be set up in the shortest of time, with minimal training and updates automatically.[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/6″][vc_column_text]<\/p>\n

Benjamin Conconi, Network Manager at Litecom AG,<\/h5>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text]comments on the recently implemented solution: \u201cWe offer a broad range of network services to a diverse customer base, from small to major companies, who all place very high demands on their SLAs.\u201d Since these services (for example the Internet) are very important, Litecom needed a reliable tool and a reliable partner. GENESIS provided us with excellent advice and support during the conceptual phase of the tool. Thanks to a modern user interface and the ability to map business processes in the Service Workflows, CA Cloud Service Management has empowered us to meet our customers\u2019 expectations in an extremely simple and efficient way.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/6″][vc_column_text]<\/p>\n

Kurt Bartsch, Managing Director at GENESIS Swiss Team AG,<\/h5>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text]GENESIS was able to advise Litecom on a Service Management solution as they laid out their initial requirements as well as during the conceptual phase. The Devoteam recommended the SaaS solution \u201cCA Cloud Service Management\u201d on the basis of their many years of experience in the area of ITSM with various solutions and based on Litecom\u2019s requirements. This solution was implemented and successfully introduced with the customer\u2019s project team. Now that this new ITSM solution has been introduced and the workflows have been defined, Litecom is able to deliver the maximum availability and reliability to their demanding business customers when they provide their services.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/6″][vc_column_text]<\/p>\n

Mark Sturzenegger, Country Manager CA Technologies Schweiz,<\/h5>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”5\/6″][vc_column_text]explains: \u201cCA Cloud Service Management offers a high-quality user experience based on a complete range of communication processes, including smartphone apps. The SaaS platform optimises the overarching activities for service transactions in order to reduce the on-site dependency on infrastructures and companies can always be up to date with the latest releases.\u201d[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row][vc_row][vc_column][spring_shortcode_content_template template=”callout-en”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row content_width=”fullwidth” content_placement=”middle” text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” el_class=”.vc_row-slider” css=”.vc_custom_1495117341875{margin-top: -1.5em !important;margin-bottom: -1.5em !important;}”][vc_column][vc_single_image image=”615″ img_size=”custom” img_size_custom=”2560×450″ alignment=”center”][\/vc_column][\/vc_row][vc_row text_color=”__” heading_color=”__” link_color=”__” link_hover_color=”__” css=”.vc_custom_1499255979989{margin-top: 2.5em !important;}”][vc_column][vc_column_text el_class=”wk-h3-doppeltitel h3″] We are proud of our references! We can look back on the realisation of numerous successful IT projects (ITIL).\u00a0Our experiences and results also make…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1617","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/comments?post=1617"}],"version-history":[{"count":9,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1617\/revisions"}],"predecessor-version":[{"id":1755,"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/pages\/1617\/revisions\/1755"}],"wp:attachment":[{"href":"https:\/\/genesis.swiss\/en\/wp-json\/wp\/v2\/media?parent=1617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}