BMC
Effiziente und effektive IT Service Management-Prozesse
BMC® Remedy® offers a quick introduction of repeatable, efficient and effective IT Service Management processes. The application suite provides seamless workflow automation ready for use instantly, within and across the IT Infrastructure Library (ITIL) best practice processes.
BMC Remedy applications cover the following areas with a single data model, a workflow platform and a user interface: Service Desk, Incident, Problem, Chang, Asset and Service Level Management as well as a Configuration Management Database (CMDB).
This standardised approach proactively and continuously improves the availability, quality and profitability of services in complex business environments, in particular when it is supported by other BMC solutions for the IT Infrastructure Management.
Benefits and advantages of this solution:
- Integrated set of internet and best practice compliant software applications for monitoring and managing business processes, together with the provision of IT services.
- Modular structure so the entire suite can be used or just individual components of the suite
- Instant ready-to-use automation of best practice processes and efficient and effective service management processes
- Standardised approach
- Proactively and continuously improved availability, quality and profitability of services in complex business environments