ServiceNow
Replace unstructured workflows with intelligent workflows. Improve your service levels and employee satisfaction, and revolutionise the way you work. Consolidate your installed IT tools in a modern, easy-to-use cloud Service Management solution (no more need for infrastructure).
Every service in the IT world is becoming more and more complex and yet customers and employees expect them to be simplified. It is precisely this problem that ServiceNow has resolved, as it helps you to drive the digitisation of your company forward.
Take control of difficult and complex processes and tools with the ServiceNow solutions. Your new Service Desk, with integrated ITIL® best practices and a guided set-up, will be up and running in no time with this Enterprise IT Service Management Cloud solution. An easy-to-use Service Portal makes it easier for an end user to send and follow enquiries without having to call. Prioritising and assigning work with the drag‑and‑drop ability in Visual Task Boards is straightforward. Be in control with a complete overview of IT services, without the need for infrastructure.
ServiceNow not only maps services related to IT, thanks to its powerful workflow engine, it can also map every other kind of service in the shortest time, whether it’s HR processes for the on-boarding of new employees, Asset Management in the facility division or simply a Self-Service Portal for every kind of request in your company.
ServiceNow is ideal for any size company. The ability to access a large range of ITSM services is particularly advantageous for small and medium-sized companies, as this would be difficult with a conventional ITSM solution, in terms of investment and the company’s own IT capacity. The quick availability of this SaaS solution offers a company new and interesting opportunities for introducing and running an ITSM solution. This cloud-based ServiceNow platform is perfect for setting up user-defined Business-to-Employee applications that automate unstructured work processes, fulfil enquiries through a self-service interface and consolidate differing legacy applications into one platform with a single dataset.
Why choose ServiceNow?
- SaaS software in the cloud
- Data Centre in Switzerland (redundant in two locations)
- Scalable and flexible
- Can be easily extended with new modules (IT, Security, Customer Service, HR, Business Apps)
- “State of the art” user interface
- Best practice applications
- Customers and employees can access today’s complex services through a self-service feature (increased efficiency)
- Quick and easy mapping of new processes and services
- Fewer emails and less paper
What’s included in ServiceNow?
- Open development platform for new applications
- Workflow Designer available as a Drag-and-Drop solution
- Scalable platform for easy integration
- Easy to have different applications such as mobile solutions, integrated with social media
- Tailored reporting and dashboards
- Granular access control
- Certified multi-layer security approach
- Apps for android & IOS