IT Service Management
Business processes are being increasingly supported by information technology. IT has left the role of “Business Enablers” far behind to become the centrepiece of the business. Today, the availability of IT is one of the success factors of every company. If the business processes flow smoothly, this creates the perfect foundation.
Service Management is a newly aligned IT business model. If you want to align your organisation towards Service Management, then you must be prepared to question your existing business model. This involves more than just setting up a few processes that are more or less in line with ITIL. Service Management is more than just processes. It is based on management structures, principles, objectives, employees, technologies and tools, data, communication, etc. – and all of these factors must be cohesive.
Service Management transforms a technically-oriented organisation into a customer and service-oriented organisation. It must be possible to evaluate IT service providers by the extent, and in what quality, they generate added value for their customers through their services. In addition to achieving the maximum cost-effectiveness possible, it is important to be able to adapt quickly to frequently changing conditions, because the requirements of the business areas involve new or modified IT services at increasingly shorter intervals.
Challenge
In recent years, information technology has become increasingly complex and difficult to manage. To date, most IT departments are struggling to bring IT infrastructures in line with business objectives. An ever-smaller number of IT specialists are trying to master an ever-growing flood of jobs and technical challenges.
Requirements
Agility
Notwithstanding standardised offers, it is necessary to have a flexible partner, who can quickly deal with a customer’s concerns.
Transparency
Defined processes, that can also be understood by the customer, are indispensable for promoting trust and improving collaborative efforts.
Traceability
Services provided must be properly documented and possible to audit.
Availability / Quality
Customers require high availability and reliable solutions.
Solution
IT Service Management facilitates the monitoring and control of business applications and the IT infrastructure, the mapping of the IT infrastructure on business processes and therefore an assessment of the IT. So you can constantly improve your IT and consequently orient your organisation more advantageously to the needs of the user. By taking these steps, you can streamline your IT and business processes to quality, efficiency and success!
Replace unstructured workflows with intelligent workflows. Improve your service levels and employee satisfaction, and revolutionise the way you work. Consolidate your installed IT Tools in a modern, easy-to-use cloud Service Management solution (no more infrastructure required).
Benefits of IT Service Management
Why choose Genesis as your ITSM partner?
We have been working with ITSM solutions for many years. We are able to support you from A to Z with your projects and help you to complete them successfully.
We are big enough to guarantee you a professional service through, yet still small enough to understand your concerns in detail and be able respond with the necessary agility and flexibility.
We are the right choice for any questions about IT Service Management!
